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Need Specific Advice, Call Us: 0800 726 726
Please note due to Auckland Anniversary Weekend, orders that would usually be despatched on Monday will not now be despatched till Tuesday. If you have an urgent order please phone 0800 726726 as we may be able to despatch from Christchurch. Thank you.

Sample Policy

We pride ourselves at being able to offer you newly developed products and innovations as they become available in the NZ market.  Whilst we do carry in our own stock significant numbers of products there is a massive range of goods available.  These are being constantly updated and unfortunately no one company can have in stock all of the styles, colours and sizes of products available.
Consequently we source products direct from manufacturers and their agents to supply as samples.  Often these samples are in NZ but can also be sourced ex Australia or further afield.
The problem is that our suppliers don't want those samples back.  If occasionally they are willing to have them returned they must have them in perfect order, in perfect packaging and back to them within 2 weeks.  This seldom happens so once again the sample cannot be returned to the supplier.
If you require a sample that we have to source in from one of our suppliers we are happy to supply it to you at a special 'pre order sample price'.  These samples however will be provided on a strictly no return basis.  Should you subsequently wish to go ahead and have them embroidered or screen printed as part of an order please talk to your sales rep.
As part of our commitment to help you get the right gear we are happy to supply sizing charts and a tape measure to allow you to make your order as accurate as possible. We are happy to supple samples from our own stock.  If you are unsure whether the product can be returned please check with your sales rep before you order.