An RMA (Returns Management Authorisation) number must be obtained before returning any goods. Goods will not be credited unless returned with 14 days of purchase. Goods must be returned in a sellable condition with original tags still attached, be returned in original packaging and not worn or washed. Non stock items cannot be returned for credit and credits for all returned goods may incur a 15% restocking fee. Please check with your Safety Specialist prior to returning.
Retention of Ownership: Safety and Apparel retains ownership of all goods until payment is received in full.
Sometimes goods will arrive with or develop a manufacturing fault. Please call us as soon as the problem occurs and we will sort out the best way to get things fixed, be it to repair, replace or credit the item. Often we will have to include the manufacturer in the process. Call us first or better still, your Safety Specialist and we will get things moving. Again these returns must be accompanied with an RMA. The more information such as the invoice number you can give us the faster we will be. We are happy to find a solution to any problem you may have.