An RMA (Returns Management Authorisation) number must be obtained before returning any goods. Goods will not be credited unless returned within 14 days of purchase. Goods must be returned in a sellable condition with original tags still attached, returned in original packaging, and not worn or washed. Non-stocked items cannot be returned for credit and credits for all returned goods may incur a 15% restocking fee. Please check with your Safety Specialist prior to returning.
Retention of Ownership: Safety and Apparel retains ownership of all goods until payment is received in full.
Safety and Apparel Ltd supplies products of the highest standard of quality and functionality. However, if something does go wrong, we are here to help.
If one of our products does not perform to your satisfaction or arrives damaged, you may return it to us for repair, replacement, or a refund.
Please call our Customer Service team or your Safety Specialist so we can assess the situation and advise on the best course of action for you. To speed up the process, please provide our team with as much information about the fault as possible including a packing slip or invoice number.
An RMA must be issued before any faulty/damaged items are returned. While we will do our very best to solve your issue as soon as possible, sometimes we must include the manufacturer in this process, however, we will communicate with you every step of the way to ensure a quick resolution.
Strictly no returns on all COVID products